Do you have a complaint?

Before filing a complaint
We suggest that you contact the insurance company or agent to inform them of the problem. Document your contact by noting the name of the person you speak to, the date of the call and a brief summary of the conversation.

If you are not satisfied with the results, our consumer service personnel are available to help. Our help is free.

Consumers may call the Utah Insurance Department between the hours of 7:00 a.m. and 6:00 p.m., Monday through Thursday, Closed Fridays:

Salt Lake City area: 801-538-3805
In-state toll-free: 1-800-439-3805
Fax: 1-801-538-3829

 or select and complete the complaint form below

Health Insurance Claims
Click here if your complaint involves health insurance.

How to File a Complaint

You may submit your complaint to us on-line. The link to the on-line form appears below.

You will need the Free Adobe Reader Version 7.07 (or above) for the form to correctly function.  If you need to install Adobe Reader or upgrade your current Adobe Reader to the latest version, please use the Adobe link below.  If the complaint form does not open after you have the latest free Adobe version, please call the department at the phone numbers above.

The on-line complaint form requires that certain fields be completed; if not, a reminder will appear when you submit the form. Documentation is not required to support your complaint, however, it is helpful to our complaint analyst in understanding your problem.

If you have difficulty answering the questions on the complaint form, scroll to the end of the form and call the number listed.

(Use Adobe Reader 7 for below link.)

Once the department receives your complaint form:

1) Your complaint will be forwarded to the insurance company
     and/or agent for their review and response.

2) Once we receive their response, we will review it to ensure
     compliance with Utah insurance laws.

3) We will then forward our findings to you.

4) The complaint process usually takes three to four weeks.
 

Claim Handling Rules and Laws
Click here to view the rules and laws regarding claim settlement practices.

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